CANCELLATION POLICY

Upon cancellation of a reservation, the Customer will be charged a certain percentage of the total price of accommodation (cancellation charge) as listed below. 
Your reservation will be cancelled if you are late more than 10 min. 
Cancellation charge for tours and workshops : ​
  • If no notice is received of cancellation : 100% ​​
  • On the day : 100%
  • 1 day before : 50%
  • Between 9 and 2 days before: 40%
  • Until 10 days before : 30%
Cancellation charge for events with a Maiko :
  • Until 11 days before : No charge
  • Less than 11 days before : 100%

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Operating Company:Ampersand Japan inc. © 2020   All Rights Reserved. 

Kyoto Head Office: Grand Demeure 107, 572-2 Fukakusa-cho, Shimogyo-ku, Kyoto City, 600-8408 
Tokyo Office: CityHeights Nihonbashi #405, 1-12-7, Nihonbashi Bakurocho, Chuo-ku, Tokyo, 103-0002

aj_info@andjapan.jp

TEL: +81 757463023  FAX: +81 757463024